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Terms & Conditions
1. Rates quoted in Ringgit Malaysia (RM) and subject to change without prior notice.
2. The minimum rental charge is one day (24 hours period).
3. The
rental rates include full indemnity for accidental damage to third
party property and bodily injuries. However, in line with the commercial
insurance practice, the customer is always responsible for an amount
equivalent to the excess clause not exceed for Group A (RM2,000), Group B
(RM5,000), Group C (RM10,000) and Group D (RM15,000).
4. We
offer the customer the option to waive the financial responsibility
resulting from damage vehicle while it under rental agreement. This can
be done by accepting the Collision Damage Waiver (CDW) at the time of
taking delivery of the vehicle on payment of 10% from rental rates.
However the customer is liable for a Non-Waiverable Damage Excess for
Group A (RM1,500), Group B (RM2,000), Group C (RM2,500) and Group D
(RM5000).
5. The
insurance and CDW will not cover for damage due to negligence, tyre
punctures and burst tyres, fuel errors, lack of electricity because of
forgotten turned off electrical devices, loss or damage to the vehicle
accessories.
6. The
customer is reminded that underbody and overhead damage is at the their
own risk at all time. All insurance is void if vehicles are driven on
unsealed and unmade roads or surfaces.
7. All
parking fees or traffic fines incurred during the rental period will be
the responsibility by the customer. Additional RM50 will be charge to
the customer for every summons paid by Green Matrix Car Rental.
8. In
addition to the rent charges, the customer is required to have a cash
deposit and an equivalent as a guarantee of proper usage of the vehicle
for the entire duration of the contract, sum which will be reimbursed if
no damage is notified on its delivery.
9. The
customer is responsible to return the vehicle for servicing and
maintenance every 5000 Km, any damage to the vehicle due to late
maintenance will be responsibility of the customer.
10. The
customer is responsible to pay monthly rental beginning on the date of
delivery vehicles and thereafter on or before the date ofthe
same generic each succeeding month. We reserve the right to terminate
the rental agreement if the customer fails to make payment at the
time specified.
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Booking Confirmations and Cancellation Policy
- Bookings
made on our web site will be confirmed by an email to the address
entered and will include our reference. No other confirmation will be
issued
- Any
subsequent changes made to a booking will be confirmed by an email to
the address entered at the time the booking was created.
- The cancellation of a booking will be confirmed by an email to the address entered at the time the booking was created.
- If
a booking is cancelled by the Customer within 48 hours from the start
of the period of hire, 50% of all money paid will be non-refundable.
- If
a booking is cancelled by the Customer within 24 hours from the start
of the period of hire, 100% of all money paid will be non-refundable.
- If the customer does not appear at the time and place designated as the pickup point, all money paid will be non-refundable.
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